Majority of users not visible in BLF dropdown list

[RobColver]

Hi

I'm running v20.0 Update 4 (build 487). I have ~ 100 users spread across various Departments. I have the System Owner role. When I edit a User and try to set their BLFs, I only see 3 user names/extension numbers in the "Enter name or number" field. These 3 users don't appear to have anything in common which each other, me or the User I'm editing. They are not in the same department as each other, me or the User I'm editing. I have tried adding myself to the relevant Department but that made no difference.

For every user I try to set BLFs for, all I see is the same 3 users in the dropdown list.

Could it be some sort of database corruption and, if so, any suggestions as to how I sort it out?

 

[Alejandro_3CX]

Hi, by chance those users have enabled the option Hide from contacts ?

 

[RobColver]

Ah, yes - that's it. We do enable that setting by default. Thank you very much - all sorted now

 

[Alejandro_3CX]

perfect, glad to know it is working now.

 

[RobColver]

One follow-up question if I may. I'd really like each user to only be able to see the Contacts in their own department. Is there a way to do that? I'm worried that, as there's only one address book, if I remove the Hide from Contacts settings, everyone will be able to see everybody else. Is that true?
PS Perhaps I need to look at the multi-tenant solution?

 

[NicholasP_3CX]

This is something that is in the pipeline and should be coming in an upcoming update. Keep an eye out for the announcement in our future updates!