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Hi
We have a IVR where the caller can first choose his language and then the department. At the end we put the caller in the call queue of their department. Is it possible to show the agent the language selection which the caller first did? Or do I have to create a call queue for each language/department?
Regards
Mike
We have a IVR where the caller can first choose his language and then the department. At the end we put the caller in the call queue of their department. Is it possible to show the agent the language selection which the caller first did? Or do I have to create a call queue for each language/department?
Regards
Mike