Makecall not logged in V20

[Wesley | Ruijs IT]

Hi, I just used the make call function to send the call to all the SIP Devices (dropdown option Smartphone) from the Windows 3CX Desktop App (Version:18.13.959) and I answered the call on my Android 3CX app (Version 20.0.0.32). The call has been answered by the other company but for some reason it is not logged neither at the admin > reports > call log also not in the Android call history or on the webclient calls page.
The server is in 20.0 Update 0 (Build 1340).

I guess this is an issue. I tried to look if it is already reported but I couldn't find it.

 

[nikolascx]

Hi Wesley
Thank you for your feedback! We made a lot of changes regarding calls made with Makecall.
You will not see "Makecall" any more. So do not search for it. Search for the actual real call.
Let us know if the issue persists but the whole call functionality around make call and how calls are triggered and answered has been completely reworked.
Thanks so much

 

[Wesley | Ruijs IT]

Hi Wesley
Thank you for your feedback! We made a lot of changes regarding calls made with Makecall.
You will not see "Makecall" any more. So do not search for it. Search for the actual real call.
Let us know if the issue persists but the whole call functionality around make call and how calls are triggered and answered has been completely reworked.
Thanks so much

I don't search for the make call I just search for the phone number after the make call but it looks like the call has never been made but I just did

 

[nikolascx]

Are there other calls registered in the system? Can you see the calls that other colleagues make right now?
From where are you making a call? (Deskphone, 3CX client, Webclient?)
Are all services up?

 

[Wesley | Ruijs IT]

Are there other calls registered in the system? Can you see the calls that other colleagues make right now?
From where are you making a call? (Deskphone, 3CX client, Webclient?)
Are all services up?

I tried it 2 ways one from the webclient and one from the Windows 3CX Desktop APP. If I make normal calls it works. But If I use the make call function with the dropdown "Smartphone" I pick the call up on my Android 3CX app. Then the call is made with the callee successfully. That works but the call is not logged after the make call request.
All the services are up. I also don't see any errors in the Event Log.