makecall

  1. Configuration Questions

    Hi everyone, I'm currently configuring a 3CX Multi Company installation and have run into a few issues that I haven't been able to solve. I've searched through the documentation and experimented with different configurations, but I'm still stuck. I'm hoping someone with experience running...
    • cict
    • Thread
    • abandoned queue calls makecall multi-tenant queue call
    • Replies: 9
    • Forum: Phone System / PBX

  2. Get Attached Data After Makecall API - CFD App

    Hi, I'm trying to collect the get attached call data when I use the Make Call API request but no luck. I'm doing the following, let me know if anything is wrongly implemented or am i missing something here : 1. I'm trying to make a call from a CFD app 3333 toward an External number 12345678...
  3. VoIPTools

    MakeCall stop forcing the first parameter be an internal extension

    In V18 you could control which party in a MakeCall was contacted first -- either the internal party (extension) or the external party (contact). THIS IS VERY IMPORTANT. In V20 this is no longer possible. With V20 the internal party always has to be called first. This does not work for MANY...
    • VoIPTools
    • Thread
    • autodialer call control api makecall surveys
    • Replies: 0
    • Forum: Server

  4. Call direction on Call Journaling in calls made by MakeCall

    I'm using the 3CX Call Control API for use click2call (MakeCall) function. When I send the request to the API the Call Control makes the system call the origin set, and when I answer the call on the set it starts a call the destination sent on the request. In the same PBX I'm using the Call...
    • Isaac Pires
    • Thread
    • call control api call journaling makecall
    • Replies: 5
    • Forum: Other

  5. Eta on solution for makecall using external as origin.

    Good day Just want to find out if there is update for the makecall using external number as origin. Updated to v20 and have complex outbound dialer with json api calls and custom crm databse connections. This is outbound call center and while i can swop the origin and to around. The agent...

  6. Multiple calls

    Hi everyone, I'm new and I recently started using the 3cx call flow designer app to create a flow for a predictive dialer switchboard. I created a dialer that retrieves all the numbers in 'ready' status from a database table, then starts calling them, if the recipient answers I update the...

  7. MakeCall appears when dialing from Web Client

    Hello, We are hoping to roll out the 3CX desktop applcation to our current office workers very soon, we are at the moment testing the application out and have noticed something (possibly something we are doing wrong). On the web client we currently have the call using: 3CX Client for...

  8. CFD Makecall works poorly due to the prefixes requested by the provider

    Good morning 3CX team, We have a project with a client with a simple outgoing dialer, he consults a database and depending on it makes a call connecting to an extension and an external number, he tries to call the external number first and then the extension. The problem we have is that even...
  9. Wesley | Ruijs IT

    Makecall not logged in V20

    Hi, I just used the make call function to send the call to all the SIP Devices (dropdown option Smartphone) from the Windows 3CX Desktop App (Version:18.13.959) and I answered the call on my Android 3CX app (Version 20.0.0.32). The call has been answered by the other company but for some reason...

  10. CTI Not working

    Hey, We have a client that uses CTI heavily. It works fine on their T46s phone however we have replaced some phones with T54w. Now When they send a call from the desktop app, It doesn't dial automatically Instead, it does a make call to the phone and then puts the person on hold while it calls...
    • sulli86
    • Thread
    • cti makecall yealink
    • Replies: 7
    • Forum: Yealink

  11. CFD Dialler - make call

    I'm having an issue when i make a callback. Once the call is made, it doesn't matter if the called has answered, rejected or not picked up, it always tries to call again. Even trying to put "End CallFlow" after the call, it still continues to try calling. I have to end up stopping the service...

  12. MakeCall configure music on hold

    Hello there, is there a way to modify the music that is played after a user has accepted an make call or is it even possible to play an "dial tone" while the user waits for the called party to answer. thank you for your ideas. - Kevin
  13. damith

    Request Fix for MakeCall system extension

    Hi All, After going through many threads, I learned that call function on predictive and power dialer applications are using MakeCall CID/Name for generated outbound calls. This caused me following problems Calls getting rejected by the provider for sending out non standard CID (not within...

  14. Make a call form third party application

    The CRM integration is perfect for us. But this is in my opinion only form 3CX to the CRM. But we have also an option in our CRM which initiate a call on an extension. Is there something like: https://my.3cxpbx.com/api/makecall?extension=10&number=+31725068585 I could assume that we need some...

  15. How to set outbound caller id in a makecall-call in CFD

    Hey! I implemented a PowerDailer CallFlowApp which fetches customer numbers and agents via a web service request. Everything works fine except the fact, that I would like to set a specific outbound caller id presented to the customer. It's okay if it is the same caller id for all outgoing calls...

  16. IVR (MakeCall) "Not Answered" after initializing IVRc "QM Failed to find call with dlgid"

    Hi 3CX family and team, I'm creating my 1st Predictive Dialer, I was able to configure the CFD flow to initialize a call list from a SQL Database and then connect with a Call Queue once the call is connected. I uploaded the config onto 3CX, initialized it with the extension. Once is initialize...
  17. IT CONSULTING

    Solved Call from WebClient not working : "Cause: 486 Busy Here"

    Hi there, I'm quite new to the 3CX family :) Having this issue with one extension only. When I'm trying to make a call via the WebClient, the phone starts ringing with a tone and hang out. The Call Log says : 04/02/2019 3:54:07 PM IVR (MakeCall) Extension (101) Not Answered The Event Log...

  18. How to Record, track and manage call from PhoneSystem.MakeCall

    I am using C# / .NET Core based console to integrate with 3CX system, based on some trigger I initiate a call using PhoneSystem.MakeCall("1001", "some_mobile_number"). This works but this call does not give back any info on the call that go initiated, like I wish to track if the call went...
    • Jaspalsinh Chauhan
    • Thread
    • .net .net core .net framework 3cx c# script integration make call makecall
    • Replies: 9
    • Forum: Other

  19. Details on PhoneSystem.Root.MakeCall()

    I have a situation where I need to make calls from my custom code (C# on Linux using .NET Core). Here are the details: I have an application hosted (console) on the same server where 3CX instance is hosted. By some trigger, I need to trigger (or make) a call to a "Phone Number" - (external) on...
    • Jaspalsinh Chauhan
    • Thread
    • .net .net core .net framework 3cx api api integration debian linux make call makecall
    • Replies: 1
    • Forum: Other

  20. Solved make call doesn´t work

    I have the version 15.5.5 (Windows) and a Gigaset Pro as Dect basis. The description says that only makecall works. I'm aware of that. Only I have the problem that I do not even when dialing with the Windows client in CTI mode get the make call call. Is there a way to trace something? Calls...
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