Making a notification call call AFTER a Voicemail has been left

[VoyantPhone]

My question is similar to the one posted in this thread: https://www.3cx.com/community/threads/call-out-alert-on-a-voicemail.71306/

That thread was closed before a correct solution was given.

I have a client who's current phone system has an after hours emergency hot line. Someone calls the main number, selects the extension of the emergency hot line, and then leaves a voicemail message on that extension. AFTER the emergency message has been left, the system then calls a few different outside cell numbers and lets them know an emergency voicemail has been left for them. I need to duplicate this with 3cx. Just sending out an email notification after a voicemail is left is NOT acceptable. A call needs to me made by the system.

I believe that I can have the people who receive the emergency calls add the 3CX app to their cell phones, so those phones will become just another basic extension on the main system. I can set up a ring group to call those 3CX app extensions phones in order - if one extension doesn't answer after 20 seconds, the ring group calls the next 3CX app cell phone extension, etc, etc.

I think that will work. (I haven't figured out yet what happens if the cell phone of the first guy goes directly to his cell's voicemail, but I'll cross that bridge when I get to it.)

Most important at this point - before any of the above can happen, the 3cx system has to recognize that a voicemail has been left, and then AFTER THAT, originate a call to the other extensions. Is this possible?

 

[VoIPTools]

There are a couple of alternatives to the voicemail approach:

• You could forward the calls directly to a cell number. You could have a support cell phone that gets passed to the agent that is on-call for the day. A bit of a hassle, especially in these times, or you could update the forwarding number when the person on call changes.
  
  
• You could forward emails to a distribution group so at least multiple people are notified. But you have already determined that email is insufficient.

Alternatively, you could take a look at our "3CX On Call Manager" here. Our tool will do everything you described and far more. Based on recurring schedules, it can initiate a phone call, email, and SMS text when someone leaves a voicemail, and escalate up to 30 levels if nobody responds to the voicemail after several notifications. We also support live answer through the use of queues (we log people in/out of queues based on the schedule).

We also log all the activity so you know when the call came in, who was notified, and how they were notified, and support entering notes to document the call status -- useful for monitoring SLAs and employee performance. .

 

[VoyantPhone]

Thanks. I'll keep your product in mind, but I'm not looking to spend more on the solution to this problem than the actual cost of the 3CX subscription. I'm trying to see if there are any ways to use the existing 3CX system to help solve my problem.

Any other great ideas out there?

 

[leejor]

Many mobile providers offer an email to SMS service. ([email protected] , email format), that could be included in the email list, giving an instant notification.