Making an integration

[ansu2723]

Hi,

Im stranded now. I have tried some diffrent ways of integrating 3cx with our custom made administrative CRM system and I cant get it to work like I want it to.

WORKS: We have already integrated our administrative CRM system so that we can make calls from it.

WORKS: We have integrated our administrative CRM system so that we get a phone log on our customers. We done that with both SMDR and CDR to socket.

DONT WORK: Now we want to locate a customer in our system by the phone number when we get a incoming call. How do we do that? With SMDR and CDR we only get info after we finnished the calls. Now we want info when there is a incoming call.

Somebody please tell us how we can do this. It have to be possible some way.

Best regards
Andreas

 

[KerryG]

Without knowing how your CMS system works its hard to say, is it web based? Does it use a TAPI connection?

 

[ansu2723]

Well, the thing is that we can do what we want with our system. If there is a way that 3cx can suply us with the phonenumber when a call starts we can handle it. Our system is based on a SQL2008 and we got win32 programs server and client programs , also web- and mobile phone based interfaces.

We are the developers of the system. So anything 3cx can give us we can use.

 

[ansu2723]

I can do it by using Call assistant and letting it start a program that triggers my system with the incoming phone number, but I think this is a clumsy way. Can i listen on a tcp port or something like that, or like the CDR? That would be great.