Solved Manager Sees All Departments' Chat & Call Logs Instead of Assigned Department Only

[Sajjad.Khurshid]

I have encountered an issue in 3CX where a Manager assigned to a specific department can see chat logs and call logs for all other departments instead of being restricted to their assigned department.

Steps to Reproduce:​

1. Create a new user in 3CX.
2. Assign the user to only one department.
3. Set the user as a Manager of that department.
4. Check the Chat Log and Call Log reports under their account.

Expected Behavior:​

The Manager should only be able to see chat logs and call logs related to their assigned department.

Actual Behavior:​

The Manager can see data from all other departments and users.

Request for Fix:​

This seems to be a permissions issue where department restrictions are not being enforced properly. Please advise if this is a known bug or if there’s a workaround to ensure Managers can only access their own department’s data.

Thanks.

 

[AndreasPo_3CX]

Hi @Sajjad.Khurshid

A manager should only be able to see calls/chats from/to users in his depaprtment.
If the users are members of other departments as well, the manager should still be able to see these calls.
Can you confirm whether this is the case?

 

[Sajjad.Khurshid]

@AndreasPo_3CX

Yes, A manager should only be able to see chats involving users from their own department.

Even if a user of his department belongs to multiple departments, the manager should still only have access to the chats and calls related to their department.

However, the currently managers can see chats involving users who are not part of their department and are unrelated to their department’s members.

 

[AndreasPo_3CX]

I have sent you a PM

 

[AndreasPo_3CX]

For anyone else who might be reading this thread, the reason that the manager could see calls/chats of users that are not in their department was because the users in question had view rights in that department.
This technically gives these users an "observer" role in that department which makes the manager able to see their calls/chats.

 

[Sajjad.Khurshid]

@AndreasPo_3CX


Thanks for your support and for the session in identifying the issue. That makes sense—we will update the rights to ensure only users who are part of the respective department have access. Appreciate your help!