Hello,
When a chat is tied to a queue, a queue manager can transfer the chat to his/her self.
But what if you have a SMS chat between a CSR and a customer. The chat isn't in a queue. Is there someway a manager can take the chat?
Rich
When a chat is tied to a queue, a queue manager can transfer the chat to his/her self.
But what if you have a SMS chat between a CSR and a customer. The chat isn't in a queue. Is there someway a manager can take the chat?
Rich
