Managers mailbox greeting with option to press x for personal assistant

[STI-David]

Hello,

Using Dedicated Hosted.

Client has managers who have personal assistants. When someone calls managers DID, caller should have option to leave a message or press X to forward to managers personal assistant.

Furthermore, if assistant is not available, can the call bounce back to managers voicemail to leave a message?
Is there an easy way to accomplish this?

Thank you,
David

 

[SweetAction]

You'll need to make an DR for each manager, have the forwarding rules send it there to play the prompt and choose the option, and then have the timeout send to the managers voicemail.

 

[STI-David]

I'll give it a try.
Thank you.
David

 

[STI-David]

I set up a DR 802. Call flow as follows:

1. inbound call to DID of x591, rings 4x
2. CFNA to DR802, greeting says two options:
2a. Press 1 to leave a message, then goes direct to x591 mailbox.
2b. Press 0 to speak with assistant x587
3. call rings at x587, however, if no answer, call goes into x587 mailbox, instead of going back into x591 mailbox.

How to make call revert back to x591 mailbox?
I tried to set up an exception in CF settings for x587, with calls from 802. That didn't help.

David

 

[SweetAction]

Ah, for that last piece you may actually want to...
1. setup a ringgroup with x587
2. Have option 0 go to that ring grup
3. Have that ringgroup no answer go to vm for 591

 

[STI-David]

Ah, for that last piece you may actually want to...
1. setup a ringgroup with x587
2. Have option 0 go to that ring grup
3. Have that ringgroup no answer go to vm for 591

Aha, now that sounds like a good idea.
I'll give it a try and let you know.
Thanks,
David