Manual Call Diversion from Phone

[Intech Mackay]

Hi Guys,

I'm wondering if there is a way to achieve what a client has requested.

Their configuration is as follows:

During office hours, the main number goes into a Ring Group, if the call is unanswered the call goes to Call Q which plays welcome/on hold prompt.

They have asked for an easy way to divert that incoming calls to different mobile phones depending on which user is available on that day, when they are all out of the office for training. This will be done on an ad-hoc requirement, and ideally they would be able to turn on and off themselves. Ideally by using the Forward programmable key on Yealink T46S.

Any ideas on the easiest way to implement such a feature?

They are on V16 and using Yealink T46S phones.

 

[eddv123]

If these are mobile numbers which will change, you have the "divert to outside line" setting but this will require manual changing of the number each time the agent divert changes.

VoIP Tools do an on-call manager, this may have a feature that might fit this requirement but you will need to check with them: https://www.voiptools.com/product/3cx-on-call-manager-by-voiptools/

 

[Intech Mackay]

Thanks, Eddv123, will check with them, in the mean time i forwarded the incoming DID to a dummy ext. and am using the different statuses to call forward to the different mobiles.