Manual disconnecting report

[preejith]

Do we have individual agent report that the mentions each call that was answered has been disconnected from caller or by agent?

Thanks

 

[VasilisV_3CX]

Hi @preejith,

Yes, the Call Report shows who terminated the call:

 

[preejith]

Is there a report that have call termination information (Agent/caller) in an agent activity report?

 

[VasilisV_3CX]

Hi @preejith,

I'm not entirely clear on what you mean here, the above Call Report does include termination information either by the agent or caller. This is the only report available that has this information.

 

[preejith]

Thanks for the info. Can we generate a report that shows the calls that are disconnected by call center agents ONLY?

 

[VasilisV_3CX]

Hi @preejith,

Yes, the Call Report has a To field that can choose Extension or Range of Extensions and select all of the Agents only.



You can choose the Queue number and it'll display calls for the queue only with the queue agents and reason for termination: