Manually setting Outside Office Hours

[NZphoneguy]

Hello,

Last night I upgraded a customer to V20 without realising they manually set the system to Outside Office Hours by dialing the codes from a desk phone.
Now when they dial the code they still get the voice prompt confirmation but it doesn't actually do anything.
I asked 3CX and apparently that is no longer a feature in V20 (not sure why not).
I am aware systems can temporarily be put in different modes from the web app or PWA but that isn't what the customer wants.

My questions are:

1. Why was the feature removed?
2, Why does the confirmation prompt play even though the feature doesn't work?
3. Are there plans to add the feature back?

I am not sure what to tell the customer.

Thanks, Mike

 

[NicholasP_3CX]

This will be available in update 4 as a script.

The dial code puts the entire PBX into out of office hours and this could override other departments settings, given that the time configuration is now done at the department level, and not globally.