Mapping does not match Ports

[Shadi Bamalhs]

when I run the Firewall checker , all ports mapping doesn't matching.

i installed 3cx on Debian , and I configured my all ports on router , but i dont know whats the issue here.

    resolving 'stun-eu.3cx.com'... done
    resolving 'stun2.3cx.com'... done
    resolving 'stun3.3cx.com'... done
    resolving 'sip-alg-detector.3cx.com'... done
    testing 3CX SIP Server... failed (How to resolve?)
        stopping service... done
        detecting SIP ALG... failed (How to resolve?)
        testing port 5060... not reachable (How to resolve?)
        starting service... done
    testing 3CX Tunneling Proxy... failed (How to resolve?)
        stopping service... done
        testing port 5090... Mapping does not match 5090. Mapping is 37832. (How to resolve?)
        starting service... done
    testing 3CX Media Server... failed (How to resolve?)
        stopping service... done
        testing ports [9000..10743]... failed (How to resolve?)
            testing port 9000... Mapping does not match 9000. Mapping is 37858. (How to resolve?)
            testing port 9001... Mapping does not match 9001. Mapping is 37861. (How to resolve?)
            testing port 9002... Mapping does not match 9002. Mapping is 37862. (How to resolve?)
            testing port 9003... Mapping does not match 9003. Mapping is 37865. (How to resolve?)
            testing port 9004... Mapping does not match 9004. Mapping is 37866. (How to resolve?)
            testing port 9005... Mapping does not match 9005. Mapping is 37869. (How to resolve?)
            testing port 9006... Mapping does not match 9006. Mapping is 37870. (How to resolve?)
            testing port 9007... Mapping does not match 9007. Mapping is 37873. (How to resolve?)
            testing port 9008... Mapping does not match 9008. Mapping is 37874. (How to resolve?)
            testing port 9009... Mapping does not match 9009. Mapping is 37877. (How to resolve?)
            testing port 9010... Mapping does not match 9010. Mapping is 37878. (How to resolve?)
            testing port 9011... Mapping does not match 9011. Mapping is 37881. (How to resolve?)

I dont have Static IP , and my router is HG8245Q

 

[Saqqara]

I would say you need to disable SIP-ALG on this router.

Not knowing this router, you have to do some searching

These screenshot may help - I would disable SIP-ALG and RSTP-ALG

http://screenshots.portforward.com/routers/Huawei/HG8245/ALG_Configuration.htm

 

[YiannisH_3CX]

Hello @Shadi Bamalhs

If you would like to troubleshoot the issue and you are familiar with wireshark i would recommend following the guide below that will help you identify the issue.
https://www.3cx.com/docs/firewall-checker/