massive customer complaints about the new web interface of the 3cx (V18).

[thomas-3cx]

Hello there,

I need your support. I get massive customer complaints about the new web interface of the 3cx (V18).

• Contacts must be accessible with one click. (4 clicks through the submenu)
• Mailbox in the submenu is poorly visible. When someone has spoken on it, the three dots turn blue instead of gray. As a result, customers did not respond to voicemail messages for days. (because not seen).

The links to the points can easily be moved to the left navigation bar, as there is enough space.
The change is only reacted to if enough customers complain. If you feel the same way, please comment below.

 

[VasilisV_3CX]

Hi @thomas-3cx,

You may want to have a look at this idea: https://www.3cx.com/community/threads/webclient-customization.85307/

Upvote it if you agree!