Max Call Duration

[AlanisM]

Hello,
I need to limit the parameter Max Call Duration on sytem wide for all extensions, that´s because I´m having problems with some calls over SIP trunks (Internet) that dont detect the hangup.

I set parameter:
MaxCallDuration = 360 sec
SIPPINGPERIOD = 0

But it dont work, the calls dont hangup after 360 sec.

Is there something I am forgetting to configure?

My 3CX is:
V16.0.641 on Amazon Lightsail
Tested on 3CX app on iphone
SIP trunk with Netelip

 

[CentrexJ]

You want to limit all calls to max 6 minutes? It might be too low a value to set for that parameter. Or you may have to restart 3CX services after setting that parameter for it to stick.

 

[AlanisM]

Hi, yes, I need to limit to max 6 min per call, is a very special enviroment.

I forgot to mention that when I apply the changes I restart the 3CX services and it doesn't work anyway.

Maybe is a bug in the newest version V16.0.641

Does anyone know if this limit applies to external calls or if it applies to both internal and external calls?

I need to apply this configuration at least for external calls but if it also applies to internal calls it is fine, it does not matter.

Thanks.

 

[AlanisM]

*Update*
Well, what I found is that apparently the minimum value that can be set for the maxcallduration parameter is 8 minutes.

Previously I configured 360 seconds but the call is cut at 7:55 min or at 7:58, even sometimes it was cut at 7:35

I would recommend that 3CX indicate which is the minimum value that can be configured for the maxcallduration parameter, in addition to that in the field where this value is entered, it is verified that it is not allowed to enter a number less than the allowed one.

And finally the accurate must be checked because the call is not cut at the configured seconds.

I appreciate any comments.

 

[leejor]

There are probably very few customers using 3CX that requires a maximum call time that is set that low, so informing of the minimum value has probably not been considered previously.
I would be concerned with, and concentrate on fixing, the issue, of some calls not ending properly.