I wanted to see if anyone would think this would be a good 3cx enhancement in future or of some other way to do it within. Currently, we have like 80 buildings, multiple floors, etc. Our other PBX does 911 dialing as follows:
In 3cx, if the above is not done natively within I was thinking if could route the 911 call via a script and have the subnets and 911 DID’s in an external database. The system could do the logic and write to the DB. Then on Inbound, it just hits CFD script to lookup which number called 911 last so it can route to that extension.
Or if anyone else has ideas on doing something like this another way. Thanks in advance.
- Each location, floor, suite, section, etc has a pool of 911 DID’s with their address, etc setup instead of managing everyone’s individual DID for 911 location.
- When a user dials 911 from a location, the PBX has all the network subnets, and when the 911 call goes out it looks up that subnet and checks out a DID from that location. Example: If I am at 4400, the teleco gets some other DID as the caller id, which has the correct location for my building, floor, etc. The system knows 4400 dialed 911 and internally it marries my extension up with the 911 DID.
- If I get disconnected from the PSAP, the PSAP dials that 911 DID back and the PBX routes the call to my 4400 since it knows that I dialed 911 and it checked out the 911 DID to me.
In 3cx, if the above is not done natively within I was thinking if could route the 911 call via a script and have the subnets and 911 DID’s in an external database. The system could do the logic and write to the DB. Then on Inbound, it just hits CFD script to lookup which number called 911 last so it can route to that extension.
Or if anyone else has ideas on doing something like this another way. Thanks in advance.
