Message On Hold

[Mayur Patel]

I have 4 different on hold message set up into music file 0, music file 1 and so on. even i have selected randomize music per call and per day. It only keeps repeating Music file 0 over and over.

 

[StylianosH_3CX]

I have 4 different on hold message set up into music file 0, music file 1 and so on. even i have selected randomize music per call and per day. It only keeps repeating Music file 0 over and over.

There is no option to change the Music on Hold in 3CX SMB. You can only select a Music on Hold per Queue which the end user will hear whilst they wait until an agent becomes available.

If the agent then places the end-user on hold, the end user will hear the default Music on Hold and not the Music on Hold for that specific Queue.

You can only change and create your own playlists and Randomize the Playback per day for the MOH in 3CX Pro and ENT.

 

[Mayur Patel]

Hi

I have 3CX Pro,

 

[StylianosH_3CX]

Hi

I have 3CX Pro,

You have posted in the wrong category as this is the thread for SMB not for 3CX Pro and ENT, so I will move your thread to the relevant category: Self Hosted

Make sure the MOH you have uploaded are different and that you have saved your selections before testing.

Also, check per call to confirm so that you do not have to wait per day to test to see if it is a different MOH.