Message Waiting Indicator with Cisco 303 and 525

[jonathanc]

I have some Cisco 303s and a Cisco 525G run by 3CX Phone System v10.

If I set an extension's "Message waiting" option to "Yes" in its web interface, the Message Waiting Indicator on the top of the phone lights up and stays lit - even when there are no messages for that extension or any ring groups of which it is a member. If I leave a message and then listen to it and delete it, the MWI still resolutely shines.

Is this a 3CX problem or a Cisco problem?

BTW, I'm sticking to 3CX v10 because I want to evaluate ring group behaviour before investing.

Many thanks for any help.

 

[3CXfoxhallsolutions]

Hi Jonathan
Leave the MWI setting on the Extension page at 'No' i.e. their default.
You will get MWI with that parameter set to 'No' - and - if you browse the management GUI on a Cisco phone that has voice-mail waiting, you will see this setting is showing 'Yes'. So in effect, that parameter is telling you if you have voice-mail or not - it is NOT a setting to enable or disable the MWI feature [stupid I know - but this got me too when I first started setting up SPA phones ...].

3CX version 11 supports ring groups every bit as good as version 10 - IF - your 3CX is licensed. If you are running demo free-edition 3CX then an upgrade to version 11 will kill your ring-groups.

Best regards ...

 

[jonathanc]

Ah, I see. The 'Yes' is a statement, not a command. It certainly fooled me!

You say You will get MWI with that parameter set to 'No' but the bar on top of the phone doesn't light up when a message arrives - should it?

Many thanks for your help.

 

[3CXfoxhallsolutions]

Assuming you have the licensed 3CX - then yes! ... MWI is not supported if you are running 3CX demo free versions.

 

[jonathanc]

Got it! Assuming the free version works well for us we'll go for it and enjoy the prettty light show.

Many thanks again.

 

[3CXfoxhallsolutions]

If you are running free edition with no licensing, then you'll have to use voice-mail to e-mail, as you'll not get any form of MWI - i.e. the light won't glow red at the top of the phone, the envelope icon won't show on the LCD and the extension dial-tone won't be broken.

If you are evaluating 3CX prior to buying, you can get all these features activated with the v.11 demo license (supports 2 simultaneous calls). See the link and license at the bottom of this page:

http://www.3cx.com/blog/releases/3cx-phone-system-v11-service-pack-2/

Best regards

 

[jonathanc]

Sounds a good idea – thanks!