"Messaging" Tab Has Disappeared/Inbound Messages Not Found

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bibbybabs

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Hi guys,

I recently tried to get my SMS setup (Twilio) moved over to 3cx and am having some difficulty. Initially, I was on 18.0 Update 5 (Built 418) Pro hosted license and I couldn't get inbound messages to appear. The setup was enabled through SIP trunk > Twilio Trunk > SMS with the correct login details and Twilio was configured with the corresponding webhook. All inbound messages resulted in "Invalid Content-Type: application/json; charset=utf-8 supplied" on Twilio logs and messages never arrived in any of the 3cx clients. So, I tried updating to the 18.0 Update 6 (Build 861) as there was some fixes in regard to Twilio errors, but after updating my situation has somewhat worsened as messages still fail to show up on any of the clients and now the "Messaging" tab has disappeared. But those previous errors are no longer appearing in Twilio logs so that is good. If I tried to go the old link for messaging: "https://myaddress.ca.3cx.us/#/app/messaging" it just redirects to the homepage. Any idea on how to resolve this issue and get SMS going? To be clear, I'm logged in admin account and I've already tried to refresh the Pro license to no avail (saw this tip mentioned elsewhere).

I've attached some images of the config from 3CX and Twilio side for reference.

Thanks for any help
 
Last edited:
Alrighty, so this is resolved. Was not expecting the setting to be nestled inside web client or windows app under Admin/Voice& Chat. Setting up "Forward Sms" option under Call handling of respective IVR set it up as expected.
 
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We are glad that you found where to configure.
 
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