Microphone not found - 3CX Desktop App - v18u1

[voip-toni]

Hello,
we use 3CX Desktop App 18.5.28 on a Server Running 18.0.234
on very second incoming call i get the error message "microphone not found"



I press on OK, sometimes I need to press it 2 times
Afterwards I am able to take the call with the green button without problems
Headset / Microphone works normal.

I use a Jabra Evolve2 65
But I also noticed that error on other devices with the USB Headset Jabra Evolve2 40

Why is it that error shown "microphone not found" although the headset is working normally!?

BR

 

[VasilisV_3CX]

Hi @voip-toni,

Would this machine by chance be running MacOS? If yes, then this is a known issue that will be resolved in update 2.

If no, I'd suggest tryin to uninstall the desktop app and reinstall it.

 

[voip-toni]

Hello,
No this client uses Windows 10 1909
I tried to uninstall and reinstall the 3cx desktop app bit it did not help.
When I use the webclient in Chrome I don't have this error.

Just for information
The 3cx Desktop App is not installed in User Profile

but it is installed with Admin Account under c:\program files\

 

[Vladv]

One of our users is facing the same issue since this morning after connecting a screen with built-in audio device. Setting are correct (to bluetooth headset), reinstall and reboot didn't solve the issue. Calling works perfectly though.

 

[VasilisV_3CX]

Hi @voip-toni and @Vladv,

Does restarting the Desktop App resolve it?

Also, does the popup happen only when switching accounts or is it happening straight from a reboot?

@Vladv, can you select the headset in the options (mic and speaker) rather than leaving it Default?

That's a strange installation location @voip-toni. @Vladv, where is your Desktop App installing to?

 

[voip-toni]

hy,
I would say c:\program files\<app> is windows default
Installing in the user profie is strange in my opinion. it is only necessary if there is no admin privilege

the error/popup comes when calls come in, not when the app is started


I have selected the headset, not default
I also use a different device for RINGER

 

[voip-toni]

I changed Speaker + Microphone to DEFAULT and I don't have the error/popup anymore!

 

[Vladv]

Hi @voip-toni and @Vladv,

Does restarting the Desktop App resolve it?

Also, does the popup happen only when switching accounts or is it happening straight from a reboot?

@Vladv, can you select the headset in the options (mic and speaker) rather than leaving it Default?

That's a strange installation location @voip-toni. @Vladv, where is your Desktop App installing to?

Restarting the app doesn't resolve it.
Changing Mic&Speakers to default does. Changing only the mic doesn't change it. Very strange behaviour, but it's solved by changing the windows defaults.

 

[VasilisV_3CX]

Thanks for the update, I'll PM you shortly @Vladv.

 

[cpcali]

We are having this exact issue. We have a Jabra 510 speaker and when it's enabled at all - even if it's not selected in the 3CX app - 3CX says "Microphone not found" when someone calls in. Has anyone figured this out yet?

 

[VasilisV_3CX]

Hi @cpcali,

Can you select the Default Mic, not the a Jabra specific one? It should say "Default - Jabra etc". Does that work for you?

 

[NickD_3CX]

@cpcali
To add, this will be resolved with the Desktop App that is released along with V18 Update 2, which should be very soon.

 

[cpcali]

The default mic was the one selected. I'm glad to hear it's been fixed and we will look forward to seeing V18 Update 2. Where are the releases announced?

 

[SteveITS]

Where are the releases announced

https://www.3cx.com/blog/ and https://www.3cx.com/community/forums/posts-articles-news/

 

[cpcali]

I upgraded to the beta and sure enough no more prompt. However, in Audio/Video under Settings it says "The current device does not support media settings". Is there a way to roll back?

 

[SteveITS]

If you uninstall the app you can reinstall the version from your server in the web client.

 

[NickD_3CX]

I upgraded to the beta and sure enough no more prompt. However, in Audio/Video under Settings it says "The current device does not support media settings". Is there a way to roll back?

Can you check if you have selected the "Browser" in the drop-down?