Solved Microsoft 365 integration module not in settings

[bbeeken]

Hello everyone - I have an issue where I have a hosted instance with an enterprise license and the 365 integration option in settings is simply not there. All of the guides I find in regards to integration say I need to go there first but I can't and I am just stuck. I rebooted the instance, I am just not sure where to go from here. Any ideas?

 

[NikosT_3CX]

@bbeeken are you sure you are on the correct PBX ? Because I can see that you are on the correct version and this should be next to Hotel Services. What browser are you using ? Ensure you use Chrome please.

 

[bbeeken]

I am on the right server, it is the only one I have. I used Edge and Chrome on 2 different computers and it isn't there.

 

[NikosT_3CX]

@bbeeken create a test extension with full admin rights and PM me the credentials please.
I want to take a look on your PBX please if thats ok with you..
Then after tshoot you can delete this extension totally.

 

[StefanW]

Can you please reload the subscription from the dashboard. Let me know if this brings the option back?

 

[bbeeken]

I did reload the subscription it did not help.

Can you please reload the subscription from the dashboard. Let me know if this brings the option back?

 

[bbeeken]

Got it solved, my fault. I was logged in with an extension with admin rights, but not the default admin user itself. i did that and was able to see the 365 and google integration options. Thanks everyone