Migrated and now its down ...

[KaveMan]

Hi,

How do I contact support?
I migrated hosts in Australia last night and now 3CX is not responding ...
I got the email saying that the IP address changed worked for some time this morning, now its not responding.

Please advise how I can get assistance.

Thanks,
Kon.

 

[SteveITS]

You can open a ticket directly from https://customer.3cx.com/

 

[KaveMan]

So, I have to buy support to get this looked at after the hosted service has gone down?
This is business critical - its not like I want help to update a logo or something.

 

[SteveITS]

I’m guessing you aren’t working with a partner, to ask…? 3CX staff seem to start posting a couple hours from now, early morning Europe time.

What does the portal say for your server instance?

 

[KaveMan]

Indeed, ditched our 'partner' as they were ripping us off.
Went it alone and has been working flawlessly 3 weeks after hosting was availible in Australia - so a few years.

Portal says that the server instance is 'running' - I also forced a reboot of the instance in that part of the portal, but it is still not accessible.

The updated DNS record has not changed since I got the notification of the new IP address change in the middle of the night.

 

[KaveMan]

Damn you DNS!! I should have double checked it!!

Its up - mea culpa - I have DNS fluhing issues.