(Migration to hosted) No admin's email in backup file.

[msychold]

Good evening everyone

I'm trying to migrate from an Azure VM to 3CX Hosted, but whenever I take a backup, I get the error "No admin's email in backup file.":

I checked that my extension is set in the voicemail-settings, deleted the default operator (100, for us 000), and all other system owners also have an email-address in their respective settings.
The email-addresses of the most users (except dummy users) are synced by M365.
edit: All users have a email-address populated.

This message is kinda generic, as it does not help me at all, and after changing settings and taking about 5 new backups, trying the changes, I decided to come over here.
Can anyone help me with getting the 3CX migrated?

Kind regards
Manuel

 

[SteveITS]

Are the SO emails unique?

What version are you coming from?

 

[msychold]

Yes, they're all unique.
I'm coming from the latest version, Update 5 released last week.

Right now it seems to be working. I restored the same backup to a local install, took a backup and uploaded it to the migration assistant/wizard of 3CX.
Will keep you updated once it's finished.

 

[msychold]

Migration did work.

- Downladed the backup
- Installed a local PBX
- Restored the backup
- Took a backup of the local instance
- Took the local-instance-backup for migration