Missed Call Alert for Ring Group

[Steven.Zhang]

Hi Everyone,

We have a 3cx 15 system with yealink SIP-T40G . Whenever there is call on a ring group , the users still receive the missed call alert even the called has been picked up . Is it because other phones in the group still regard it as missed calls ? Is there anyway to resolve this thank you.

 

[apostolis_3CX]

Ηι Steven.Zhang
I assume that the ring strategy of the ring group is set to "Prioritized Hunt". If yes then the default behaviour is to notify all of the previous agents for a missed called. If the Ring strategy is set to Ring All and the call is answered then noone will get a missed cal alert.
https://www.3cx.com/3cxacademy/videos/intermediate/ring-groups/

 

[Steven.Zhang]

Hi apostolis_3CX,

Thank you for the advise.

It is ring all , all the phones in the group will ring together.

 

[apostolis_3CX]

If the call is answered after being redirected to "Destination if no answer" then the agents will get notified for a missed call as soon as the call leaves the ring group. This is the default behaviour.

 

[V..]

Hi Steven,

Please be aware this was a known 'feature' up to version 15. I believe this behaviour was changed as of V15 SP1 to no longer notify all agents in a Ring All group of a missed call when the call is answered.