Missed call from ring group

[leonardorebelo]

Hi I have a problem

So for a customer i have 1 ring group with 3 agents

The inbound rule is configured that if somebody calls to the main DID than it goes to the ring group with the 3 agents.

The ring group is a prio hunt 20 sec.

The problem is if agent 1,2 don't accept the call but the agent 3 accepts, then the 2 other agents have a “missed call” but the call has been taken by the 3th agent.

This is not good, because the agent 2 will call the person back because they think they have a missed call.

How can i fix this?

 

[Evolute IT]

Hi I have a problem

So for a customer i have 1 ring group with 3 agents

The inbound rule is configured that if somebody calls to the main DID than it goes to the ring group with the 3 agents.

The ring group is a prio hunt 20 sec.

The problem is if agent 1,2 don't accept the call but the agent 3 accepts, then the 2 other agents have a “missed call” but the call has been taken by the 3th agent.

This is not good, because the agent 2 will call the person back because they think they have a missed call.

How can i fix this?

Using a queue would fix that but I believe this is the expected behavior for ring group calls.