ring groups

  1. 3CX API - Creation of Ring Groups with DID and Department assignment

    Hello there, We will be configuring a Multi Tenant instance and we have setup the API access already and got some test data inputted. In looking in the API endpoint documentation I cannot see how to create Ring groups with assignment of DIDs and Departments. From the response using the Firefox...

  2. v20 Ring Group Member Limit

    Curious if the maximum number of members to a Ring Group has increased from v18 to v20. What is the max number of member a ring group can have in v20?

  3. How to make a Call Queue look like they're coming from the same number?

    We have an after-hours extension for work emergencies that routes to a Call Queue. Currently, the original caller's phone number is displayed as the incoming call for this queue. How can we configure it so that all calls through this specific Call Queue appear to come from the same "Emergency"...
    • tmeahl
    • Thread
    • call queue digital receptionist ring groups self hosted
    • Replies: 2
    • Forum: Phone System / PBX

  4. Inbound Calls to RG Not Following Plan

    Inbound calls to a ring group are supposed to ring all extensions in the RG for 20 seconds and then forward to the voicemail for one of the extensions if no one answers. After upgrading to V20 (20.0 Update 0, Build 1620), this no longer works. Inbound calls made to one of the assigned DIDs now...

  5. Solved Prevent Door Bell Forward to EXT Voicemail

    I have a Grandstream 3710 at the front of each of my buildings. Currently, when you press the doorbell button, it rings two extensions simultaneously in the main office. If neither of those extensions answers, it forwards it to voicemail. I want to prevent the doorbell extension from being...
    • Comptek4
    • Thread
    • door bell enterprise grandstream on premise ring groups voicemail
    • Replies: 1
    • Forum: Other

  6. Answered calls showing as not answered on other extensions.

    Hi, I am running 3CX v18.0 (Build 939) hosted on AWS, with local SBC on a Pi. I have several ring groups setup. Depending on the incoming trunk the call goes to a Digital Receptionists, a message plays "dial one to continue". When one is dialed the call is sent to a ring group. If the call is...

  7. Phones dropping in 1 user of ring groups VM when user sets status to DND and nobody else can receive that call

    Ring group has 3 users, when user A goes on DND if they're out of office then when the number rings the call drops immediately into user A's voicemail instead of also ringing B and C, how can this be resolved. thanks
    • itadmin2oo4
    • Thread
    • ring group routing ring groups teams voicemail problem
    • Replies: 4
    • Forum: MS Teams

  8. Music on hold - Different for language

    Hello, We're recently changed our custommer's configuration from ringing some Queus to some Ring Groups, for multiples reasons. But we just realised that since that, we can no longuer choose wich music on hold to play, and since we've got both french & english IVR and everything for this...

  9. Feature Request: Allow multiple calls for extensions on Ring Groups

    Hi 3CX! In an effort to keep improving the robust and amazing PBX you've created, here's a much needed feature request. We really need the ability to have an option on the Ring Group/Queue settings that allows us to select whether we would like for the system to skip a busy extension, or to...
  10. leonardorebelo

    Missed call from ring group

    Hi I have a problem So for a customer i have 1 ring group with 3 agents The inbound rule is configured that if somebody calls to the main DID than it goes to the ring group with the 3 agents. The ring group is a prio hunt 20 sec. The problem is if agent 1,2 don't accept the call but the...
  11. pmterp

    Solved Forwarding On Demand with a Ring Group involved

    The client wants to be able to forward calls to a specific DID to their answering service on demand. However, when not forwarded, that DID rings to a Ring Group. They have a second line that doesn't get forwarded to the answering service which also rings to the Ring Group (but could be assigned...

  12. add to ring group

    Using Fanvil phone with hosted 3CX. Is there a way to allow a user to add and remove themselves from a ring group as needed? I have a staff member that occasionally helps out for incoming calls to a ring group. Currently I am manually adding and removing from the ring group as needed. Is...

  13. Polling strategy

    Hello, I want to create a polling strategy where first Agent A is called then Agent A and B after that Agent A, B and C and so on. What is the best possibility to do this? Would be nice if there will be a option to do this. Best regards, Jim

  14. Maximum ring time for ring groups?

    Scenario: We have a Digital receptionist that guides incoming calls to a call queue. In that call queue they have 60 seconds to answer and then its next destination is a ring group where we have a Ring Time of 300 seconds (5 minutes). The issue we are running into is once that call leaves the...
    • Chad C
    • Thread
    • ring groups ring time
    • Replies: 7
    • Forum: Other

  15. Solved Menu is missing 'Digital Receptionist' and 'Ring Groups'

    Digital Receptionist and Ring Groups used to appear at the top level of the menu of the webclient administration page. Does anyone know where these have been moved?
    • dRoo
    • Thread
    • digital receptionist menu ring groups webclient
    • Replies: 9
    • Forum: Web Client
  16. Gilroy

    Solved Ring Group Behavior When all extensions are in use

    Hi Community, Hope you guys are well. May I humbly ask for your thoughts regarding my question about Ring groups. Let's say I have two ring groups: Ring Group 1 (2 members) Ring Group 2 (2 members) The flow of the ring groups will be looping together wherein Ring Group 1 Destination no answer...

  17. Unsupported Ring group by physical phone, not by extensions

    We have 2 receptions, reception and reception B, each reception has 4 phones in their areas. The receptionists are not stationary, they hotdesk as they move around reception A and B on a daily basis, I have a user who want to call all phones at reception A. I want to setup a ring group...
    • chrisjako
    • Thread
    • hotdesking ring groups
    • Replies: 18
    • Forum: Other

  18. Answer incoming call on phone not in ring group

    Very new to 3CX and I have been trying to find out if this is possible. We have a small system with 8 handsets, I have 3 phones in a ring all ring group, which all works as required, but the manager's phone is not in the ring group and he is in the office longer hours than the other staff and...

  19. Emergency all-company alert paging - best practices

    Our IT department was just reminded by our building/safety manager that we need to verify that our all-company paging system is functional for tornadoes, active shooter drills, etc. This made me realize that there is nothing in place in our 3CX system. I have set up a few very small (2-5 phone)...

  20. Show 3cx Outbound Number when transfering to cell phone

    Hey there! Looking in to this for 2 days now. We have a Extension which is supposed to be an IT-24/7-Emergeny-Number. When this Number is called outside business hours, it transfers the Call to a Ring Group. In this Ring Group there are 4 Pseudo-Extension with only a mobile number configured...
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