Missing Extension

[BCS Tech]

I migrated a customer this morning from on-premise version 18 to cloud version 20.

Everything seems to be working except for one thing. The "Operator" console extension 300 does not show up in the list of users. Not online or offline, just does not show up at all..

The phone shows up under phones with all correct information. Name, extension number 300, mac address. I can log into the web interface of the phone and it shows the account is registered.

This particular extension is listed as the system owner if that makes any difference.

I really don't want to move this back to on-premise if I don't have to.

Any suggestions.

 

[Evolute IT]

What's the role of the user you're logging in with?

 

[BCS Tech]

System Admin at extension 100

I have just finished restarting the on-premise system and changing the owner from extension 300 to 100 and doing backup a restore in cloud server at this time.

Hope it gets it back up properly.

 

[BCS Tech]

Yep, now the "Operator" at extension 300 shows up.