Missing functionality after update

[pierre.perret]

Hello, we had an update to our 3CX system, we are on Version 18 build 1379.
We no longer have the functionality to see call queues and manage phone system administrator. This update came through today, the access was there on Friday.
I am an admin on our account, but I cannot make this change for myself or any user. Any ideas?

 

[ChrisC_3CX]

If you are logged into the Management Console with an admin extension whose rights are as shown in the screenshot you provided, what you're experiencing is actually expected.

The fact that you cannot modify the permissions is of course to not allow admin extensions to change their own access when it comes to the PBX access level. Only the main administrator of the 3CX PBX can do this.

Regarding not being able to see features such as Call Queues is also expected, since as seen in the screenshot, "Phone System Administration" is not allowed for this extension so functions such as Call Queues will not be visible.

 

[VoIPTools]

We should also not forget that this is a pre-beta --ALPHA-- version of 3CX and is NOT recommended for a production environment. If this is your production phone system, I would strongly recommend reverting back to V16.

 

[pierre.perret]

I am the Administrator of the PBX system. The issue that we are experiencing is that after the update, we can no longer manage the call queues for users. We used to be able to able to move people from a queue. and now we cannot at all.

 

[VasilisV_3CX]

Hi @pierre.perret,

If you are seeing the options you have mentioned above, this means that you are not logged in as 'admin', but rather an extension with some privileges. Please ask the admin to escalate your privileges and you will be able to move the users to a queue.