Missing incoming rules in V20

[Phm]

Hello @all,

As a solution provider using legacy phone systems like Mitel, Unify and such, I always complained at lack of a good routing feature for each DDI number.

V18 provided a very elegant solution using the incoming call rules. Although this feature was migrated to the ‘Call Handling’, the implementation is not as easy and clear as it was in V18 especially for the DDI numbers assigned to users.

I finally have defined a ring group with a single user and a department with a custom schedule as a turnaround.

Is there any easier solution to address the schedules of DDI numbers assigned to users or is the development tasked to reintroduce the incoming call rules or do I miss something?

Thanks for the help.

 

[Gingerr6]

Add DDI in the trunk, Then you can add to the user.... or am i missing something...

 

[Phm]

Hello @Gingerr6,

Thank you for your reply. This was done but in V18, there were explicit inbound rules which allowed the administrator to define for each DDI number a particular schedule
.

It was possible for each DDI to define special schedule. Now it is under 'Call handling' and I find it far less usable.