Missing Name resolution

[mirjam.nz]

Hi Team

Our client uses a 3CX v18 with CRM Sync Microsoft 365 Contacts with 3CX Phonebook integration. This works mostly fine.

Issues is that with some missed calls, it does not show the contact name. This is when the contact is in MS365.
The missed call from Elektro Kasper is a Contact in the Global Phone book, and here the display of the missed call it correctly.



Thanks for your advice.

Cheers
Miriam

 

[andytelco]

Hi Miriam,

Hope you are well.

In most cases when using a CRM the issue lies within the rules that have been set up. Maybe go through the set up process again and see what does and doesn't work.