Missing Reminder / Wakeup calls

[siptechnz]

Hi,

Has anyone experienced reminder calls disappearing between being set and their activation time? I have a hotel, using an on prem V18 Build 418 system, that is complaining that night staff set the reminder / wakeup calls in the evening, and when the staff come on duty in the morning the reminder screen is blank. The call log shows the system hasn't made the calls as entered. The morning staff re-enter the reminders and they work.

They are using the webclient in Chrome, and have previously sent me screen shots of the entered calls, and the blank screen the next morning. This does not happen every day and their other 5 sites, each with their own on prem systems, don't have any issues so that indicates maybe a user or network error.

Does anyone know if reminders are recorded anywhere in the log files held on the system?

Thanks.

 

[Alphabetic]

Is the host machine/services restarting? Could the PC be BSOD?

 

[VoIPTools]

Your 3CX license only permits X number of simultaneous phone calls. If you have more wake-up calls scheduled for the same time than the number of simultaneous calls permitted, some of the calls will not go through. Bummer. You may need to increase the size of your 3CX license.

 

[siptechnz]

Thanks

I have email alerts set for Trunk changes, Service failures and Licence limits and am not seeing any of these, There is constant monitoring of the site with offsite software which hasn't reported any outages. They also stagger the reminders to avoid the licence issue.