Missing Ring

[Rmn3]

Hi there,

i have configured a new central queue for us.

But somehow, i dont why, the calling customer dont hear a ring while calling.

For the customer it is so, that he hears nothing, while signaling the agents.

How can i fix it?

Thanks in advance.

 

[VasilisV_3CX]

Hi @Rmn3,

When you call the queue internally (extension calling into the queue), do you hear anything?

 

[Rmn3]

Hi @Rmn3,

When you call the queue internally (extension calling into the queue), do you hear anything?

Unfournately not.

Even with a direct calling the queue, i hear nothing while calling.

 

[VasilisV_3CX]

Hi @Rmn3,

Is there something set in the Music on Hold section (Call queues >> General)?

 

[Rmn3]

Nothing was filled in, but now i´ve choosen to set an manual ring tone, like the sound it makes, when it would dial as usual

 

[VasilisV_3CX]

I'm sorry @Rmn3, I didn't quite understand. After adding Music on Hold to the queue, do you hear any music when dialing into the queue?

 

[Rmn3]

Yes, after i´ve added music on hold to the queue, i can hear a ring.

 

[VasilisV_3CX]

Hi @Rmn3,

This is both externally and internally? If yes, shall I mark this thread 'Solved'?