Solved Missing System Extensions in Call Forwarding Settings

[Calindo]

If I select System Extension in a user’s Call Forwarding options, then the dropdown menu only shows extensions 7000 (Conference) – 9000 (Special menu) and SP1 – SP10 (Shared parking). The DRs and RGs do not appear.

I have already tried resetting the 3CX configuration and restoring a current backup, but that did not help. Updating to the current version 20.0 Update 8 (Build 1109 Release) and deleting all DRs and RGs (leaving only the Live Chat GRPs) also did not resolve the issue.

 

[Charles_3CX]

Could you please verify that the DRs and RGs are assigned to the same DEPT as the user you are checking the forwarding for? As my colleague mentioned below, unselect the option to hide system extensions in the System > options > Apps section.

 

[BrunoI_3CX]

In addition to my colleague's reply, please navigate to Admin > System > Options and open the Apps tab. Under the Restrictions section, please ensure that the option 'Hide system extensions (IVR, Ring Groups, Queues and FAX) from 3CX Apps company phonebook' is disabled:




If it was enabled, disable the option and save the changes to then perform a new check.

 

[Calindo]

Thank you very much for the quick help. It was indeed the “Hide system extensions” option that was enabled.