Missing Voicemails

[emailspeakcom]

Hi,

About 1-2 times per month, we have voicemails that are missing. A customer will report that they were told that a voicemail was left, and in the call log it shows the call with a duration that looks like a voicemail, but there is nothing in the recordings log or in the web client.

I checked storage on this install and there is 18GB free for VMs. The other weird part is that there are calls with voicemails before and after this call. The call from the log is from 8/9/2020 at 4:46:34.

Any ideas? Is this a configuration issue? Could the caller have somehow not saved the message? We get 99.9% of VMs without issues, but again, once or twice a month there is a complaint.

This install is on 16.0.6.584, and I know, I need to install the update...

Hope this makes sense. I appreciate the sanity check.

 

[Evolute IT]

If a message is 2 seconds or less, it won't be saved. An yes, I think there's an option to cancel the message after it was recorded.

 

[emailspeakcom]

That makes sense, except the log shows the call at 1:09, and the caller claims they left a message. I guess they could have deleted it, but it should still be recorded as all calls to that extension are always recorded so even if the voicemail was deleted I should still be able to get the recording. The only good part is that it does not happen very often...

 

[Evolute IT]

That makes sense, except the log shows the call at 1:09, and the caller claims they left a message. I guess they could have deleted it, but it should still be recorded as all calls to that extension are always recorded so even if the voicemail was deleted I should still be able to get the recording. The only good part is that it does not happen very often...

No, recordings are not available for voicemails.

 

[JohnS_3CX]

Hi,

There is a setting regarding the length here


Also if they press # after leaving a message, and then press # again ("..press pound to exit") no voicemail will be saved.