Mistake with license stopped transcription

[perfect-touch]

I had failed to read the specifications properly, renewed (a couple of days ago) our ENT+ 8SC as AI 8SC and, obviously, 3CX cloud transcription stopped.

I've just uplifted to AI 16+ by transcription doesn't seem to be working still - is there a delay, reboot required? 3CX cloud-based transcription still enabled on the admin console.

 

[Charles_3CX]

Hi, please note that the 3CX AI subscription does not include the legacy 3CX Cloud Transcription service, which was available under the previous ENT+ licensing and is no longer available.

Upgrading from AI 8 SC to AI 16 SC will therefore not restore 3CX Cloud Transcription, as it is not part of the AI subscription.

If you require call transcription, you will need to configure one of the supported transcription providers (such as OpenAI, Google, or Grok in Update 9), or deploy the self-hosted 3CX Transcription Server.

 

[perfect-touch]

So, I've made yet another (costly) mistake.

I guess I'll have to look at deploying the self-hosted server but from memory the specifications are quite high?

And we lose stereoscopic transcription if we move away from the 3CX cloud/on-premise service.

Honestly, as a customer of many years, the introduction and fairly sudden ceasing of the 3CX cloud transcription is nothing but a hassle. Management have got used to the stereoscopic transcription and now having to implement extra server capacity AND schedule a new server build and install is the last thing I needed...

 

[Charles_3CX]

You can have a look at Grok, which also has the Stereo mode capabilities.

 

[perfect-touch]

Thanks Charles. I will do so today It really depends on the costs, I guess...

I wonder if I can get 3CX to "cancel" my SC16 upgrade as it is not required by the client at all

 

[NikosT_3CX]

@perfect-touch contact our Customer Service Team please about this and the team will get back to you :

https://www.3cx.com/company/contact/

 

[perfect-touch]

@perfect-touch contact our Customer Service Team please about this and the team will get back to you :

https://www.3cx.com/company/contact/

Thank you Nikos, I will do so

 

[perfect-touch]

If anyone stumbles over this thread in future, we have setup Grok transcription with no issues at all. Since I made a stupid mistake not reading the feature list quickly (I was too stressed and getting pressure from management and failed to notice the 3CX transcription solution no longer included the cloud offering I was used to), for us, the cost of Grok daily will be about the same as mistaken SC upgrade!

Grok has been busy this morning transcribing the calls that hadn't been processed since the license renewal.