Mobile app should ring( respond) only the user away from 3CX LAN network

[rinchu]

Hi,
What is the possibility to choose the ring destination automatically?
We need the calls should ring over mobile app (android/IOS) only when the users are away from 3CX LAN network.

3cx version : 16.0.1078
Product : Enterprise Annual

 

[ChrisC_3CX]

There's really no setting to force this behavior. There is a similar post here: https://www.3cx.com/community/threads/ring-only-lan-connected-hard-phone-when-user-in-office.56650/

 

[rinchu]

Dear @ChrisC_3CX ,
Thanks for the update. Is there any manual process can address my need , like by changing the user profile status ?

 

[ChrisC_3CX]

Actually you could do this by utilizing the Profile statuses. You could for instance, disable the Push notifications in the Available Profile Status, and enable it in the second Available Profile Status (Custom 1). That way, you could use the normal Available profile status when in the office and then simply switch to the second available profile status(Custom 1) when out of the office so that you can receive PUSH notifications again and therefore receive calls on your 3CX mobile App. You will just have to remember to switch it back to the main Available profile status when back in the office.

You might want to have a quick look at our training material regarding extension profiles here: https://www.3cx.com/3cxacademy/videos/intermediate/configuring-extensions/