Mobile client cannot show call logs

[TimoM]

3CX V20 is no longer showing call logs in the recents tab. Neither is the web client in the calls tab. The calls however are present in the reports>call log.
Anyone experienced this?
Timo M.

 

[NikolasA_3CX]

Hi @TimoM

Can you check the event log for any errors mentioning a loop? If so, check and ensure you remove all loops. A loop can be created by a queue sending the call to another queue and then back, or extensions forwarding calls back to their own extension, etc.

Also, we can see that there is a partner assigned to your key, and we suggest checking with them to open a ticket to technical support on your behalf.