Solved Mobile number for Extensions being cleared nightly

[Jon@Pioneer]

On some extensions we have entered mobile numbers. We are seeing the field for mobile number apparently being cleared on a nightly basis. I have tested with my own extension by adding the mobile number both via the webclient for my extension and thru the management console. the number is visible all day, the next day the field is empty. anyone seen anything like this?

 

[Evolute IT]

Do you have Office 365 User Sync enabled?

 

[AWS2P]

Check if you use automatic restore every night.?

 

[Jon@Pioneer]

Do you have Office 365 User Sync enabled?

Yes we do. which may explain some of the issue. i have 1 user whose mobile number has never cleared out and that user is excluded from 365 synch. however i changed my mobile number in 365 and it did not change in 3CX.

 

[Evolute IT]

It syncs every night. Change it in O365 and wait for the night, it will sync.

I had the exact same issue a few weeks ago until I realized it was caused by the sync.

 

[Jon@Pioneer]

It syncs every night. Change it in O365 and wait for the night, it will sync.

I had the exact same issue a few weeks ago until I realized it was caused by the sync.

thank you. I will see what we have tomorrow and provide an update.

 

[Jon@Pioneer]

Looks like turning off the 365 user sync solved the problem. We still have mobile numbers this morning.
Thank you for sharing your knowlegde.