Mobile Number invalid format

[craigreilly]

The webgui allows users to change their mobile number - and allows Hyphens (ie: 480-555-1212). However, when a caller is sent to an extension and then forwarded to the mobile number, the call will fail because there are no outbound routes associated. I thought in the past hyphens were not allowed.

Can these hyphens be stripped somewhere before hitting outbound rules? I've told users to enter hyphens only - but they continue to add them. Most numbers do not change often, but we use a dummy extension for a couple of "On-Call" extensions for some departments and this is how they update who is on call.

v15.5.15502.6

 

[CentrexJ]

Just adjust your outbound rules to accommodate the extra two digits. I set outbound rules 10-14 digits.

 

[craigreilly]

So, Adding more rules to handle local 7 digit, 10 digit, 11 digit dialing which becomes 8, 12 and 14. Not ideal. Have to make sure i handle international with a separate rule for the right trunks.
Hyphens really shouldn’t be interpreted as they aren’t digits...

 

[leejor]

Craig
I agree with you. There should be an option, to include a list of characters that would be ignored, when "hitting" the bound rules. That would allow for various types of formatting in personal directories, digit entry "style", etc.

 

[YiannisH_3CX]

Hello @craigreilly

Please note that hyphens are considered as digits and are not ignored by the management console currently. I would not using hyphens when adding a number if the provider does not accept this. Alternatively you could create a feature request in our ideas section of the forum where it can be upvoted by other users.