Mobile Number issue

[jsadan]

I am currently using 3CX 9 Demo version on a XP Pro machine.

Whenever I try to set my extension to 'Out of Office' and the rules are set to forward my calls to my cell. The external callers are getting a "Call transfer failed, number is busy" notification. Now when I call from a internal extension it works just fine. I think the issue is with my outbound rule or DTMF per Service Logs I will post at the bottom.

What I have done:
I setup the mobile number (including area code) in the extension status page.

Set Out of Office rules to forward both internal and external calls to My Mobile Number.

Set my Status to Out of Office.

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Here are the logs

09:46:13.917  [CM503008]: Call(255): Call is terminated
09:46:03.964  [CM503016]: Call(255): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
09:46:03.964  [CM303006]: There's no outbound rule for external number '**********' defined
09:46:03.964  [CM303006]: There's no outbound rule for external number '**********' defined
09:46:03.964  [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:46:03.964  [CM505003]: Provider:[lax.teliax.com] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [TELIAX GEAR v4.1.0x] PBX contact: [sip:(Username)@192.168.XX.XXX:5060]
09:46:00.167  [MS211000] C:255.1: 63.211.239.153:18864 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
09:45:49.886  [CM503007]: Call(255): Device joined: sip:[email protected]:40600;rinstance=be52aac15800b9a7
09:45:49.870  [CM503007]: Call(255): Device joined: sip:(Username)@voip-co4.teliax.com:5060
09:45:49.855  [CM505001]: Ext.80: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
09:45:49.855  [CM503002]: Call(255): Alerting sip:[email protected]:40600;rinstance=be52aac15800b9a7
09:45:49.698  [CM503025]: Call(255): Calling Ext:Ext.80@[Dev:sip:[email protected]:40600;rinstance=be52aac15800b9a7]
09:45:49.683  [CM503004]: Call(255): Route 1: Ext:Ext.80@[Dev:sip:[email protected]:40600;rinstance=be52aac15800b9a7]
09:45:49.683  [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:45:49.667  [CM505003]: Provider:[lax.teliax.com] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [TELIAX GEAR v4.1.0x] PBX contact: [sip:(Username)@192.168.XX.XXX:5060]
09:45:49.667  [CM503001]: Call(255): Incoming call from **********@([email protected]) to <sip:[email protected]:5060>

Key errors

09:46:03.964 [CM303006]: There's no outbound rule for external number '**********' defined
09:46:03.964 [CM303006]: There's no outbound rule for external number '**********' defined

09:46:00.167 [MS211000] C:255.1: 63.211.239.153:18864 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.

 

[leejor]

I setup the mobile number (including area code) in the extension status page.

Did you also include any prefix that you would normally dial from an extension to reach an outside line?

Do you have the ability to make two outside calls with your VoIP provider, one incoming and one back out to your mobile? Is the trunk set in 3CX to allow more than one call?

 

[jsadan]

Did you also include any prefix that you would normally dial from an extension to reach an outside line?

Yes I have.

Do you have the ability to make two outside calls with your VoIP provider, one incoming and one back out to your mobile? Is the trunk set in 3CX to allow more than one call?

I do have 2 outside calls with my VoIP provider and I set 3CX to 5 but since I have the Demo version I have 2.

 

[leejor]

Since you've hidden the outbound number that 3CX can't find a route for, you will have to compare a working outbound call (compare the digits) and a non working forwarded call. Are you actually able to place two outgoing calls from two extensions, at the same time?

 

[jsadan]

Alright will do, I will have the service logs up shortly.

P.S. Appreciate the help.

 

[jsadan]

Are you actually able to place two outgoing calls from two extensions, at the same time?

Yes I can have 2 outgoing calls from 2 extensions at the same time.

Successful outgoing call.

11:09:38.339  [CM503008]: Call(263): Call is terminated
11:09:31.089  Currently active calls - 1: [263]
11:09:26.589  [CM505003]: Provider:[lax.teliax.com] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [TELIAX GEAR v4.1.0x] PBX contact: [sip:(Username)@192.168.XX.XXX:5060]
11:09:26.573  [CM503002]: Call(263): Alerting sip:(Username)@voip-co4.teliax.com:5060
11:09:22.761  [CM503025]: Call(263): Calling VoIPline:(***)***-****@([email protected])@[Dev:sip:(Username)@voip-co4.teliax.com:5060]
11:09:22.714  [CM503004]: Call(263): Route 2: VoIPline:***-****@([email protected])@[Dev:sip:(Username)@voip-co4.teliax.com:5060]
11:09:22.714  [CM503004]: Call(263): Route 1: VoIPline:(***)***-****@([email protected])@[Dev:sip:(Username)@voip-co4.teliax.com:5060]
11:09:22.714  [CM503010]: Making route(s) to <sip:***-****@192.168.XX.XX>
11:09:22.714  [CM505001]: Ext.14: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-5.1.15(a)] PBX contact: [sip:[email protected]:5060]
11:09:22.698  [CM503001]: Call(263): Incoming call from Ext.14 to <sip:***-****@192.168.XX.XX>

Unsuccessful forwarding of extension to Mobile Number

09:46:13.917  [CM503008]: Call(255): Call is terminated
09:46:03.964  [CM503016]: Call(255): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
09:46:03.964  [CM303006]: There's no outbound rule for external number '(***)***-****' defined
09:46:03.964  [CM303006]: There's no outbound rule for external number '(***)***-****' defined
09:46:03.964  [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:46:03.964  [CM505003]: Provider:[lax.teliax.com] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [TELIAX GEAR v4.1.0x] PBX contact: [sip:(Username)@192.168.XX.XXX:5060]
09:46:00.167  [MS211000] C:255.1: 63.211.239.153:18864 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
09:45:49.886  [CM503007]: Call(255): Device joined: sip:[email protected]:40600;rinstance=be52aac15800b9a7
09:45:49.870  [CM503007]: Call(255): Device joined: sip:(Username)@voip-co4.teliax.com:5060
09:45:49.855  [CM505001]: Ext.80: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
09:45:49.855  [CM503002]: Call(255): Alerting sip:[email protected]:40600;rinstance=be52aac15800b9a7
09:45:49.698  [CM503025]: Call(255): Calling Ext:Ext.80@[Dev:sip:[email protected]:40600;rinstance=be52aac15800b9a7]
09:45:49.683  [CM503004]: Call(255): Route 1: Ext:Ext.80@[Dev:sip:[email protected]:40600;rinstance=be52aac15800b9a7]
09:45:49.683  [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:45:49.667  [CM505003]: Provider:[lax.teliax.com] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [TELIAX GEAR v4.1.0x] PBX contact: [sip:(Username)@192.168.XX.XXX:5060]
09:45:49.667  [CM503001]: Call(255): Incoming call from (***)***-****@([email protected]) to <sip:[email protected]:5060>

I added () for the numbers with area codes and - to recognize the numbers easier.

 

[leejor]

In the working call you are dialling a seven digit number from Ext 14.

11:09:22.698 [CM503001]: Call(263): Incoming call from Ext.14 to <sip:***-****@192.168.XX.XX>

the routing (outbound rule) is then based on that seven digits.

11:09:22.714 [CM503010]: Making route(s) to <sip:***-****@192.168.XX.XX>

The outbound rule then, I assume, adds the area code and sends 10 digits to your provider.

11:09:22.761 [CM503025]: Call(263): Calling VoIPline:(***)***-****@([email protected])@[Dev:sipUsername)@voip-co4.teliax.com:5060]

In the failed call, you are trying to route the call based on a 10 digit number.

09:46:03.964 [CM303006]: There's no outbound rule for external number '(***)***-****' defined

So unless you have a second outbound rule(s) to handle 10 digit numbers, you will need to put the seven digit number in the call forward field, just as you are dialling it from ext 14. Or... create additional outbound rules to handle 10 digit dialling, or 11 digit dialling if you use an access digit like a "9".