Mode Transcoding in call log

[ElementalWindX]

I see the codec for caller is G729 but Callee is PCMU. Would it benefit me to change my codec to PCMU to match Flowroute's codec? I imagine so but wanted to check with everyone else. Thanks!

 

[SteveITS]

Generally one should have the same codec end to end, so yes I'd put PCMU at the top of the list for that phone. (and all, and the codec list for apps)

 

[ElementalWindX]

I added PCMU to the top of both of these but the phones are still trying to call out as G729. Do I have to force a reprovision on all the phones before that change will take affect? Also not sure where you change the codec for the apps

 

[SteveITS]

Yes it would need to be reprovisioned via that button, or wait 24 hours. There's a button on the user's Phone tab.

In v18 the app setting was under Settings/Apps/Codecs. Not sure where it is in v20, I need to get around to setting up a demo...been waiting for update 1/2 for a few months!

 

[OlegR_3CX]

@SteveITS

In v18 the app setting was under Settings/Apps/Codecs. Not sure where it is in v20,

In v20 its in the Advanced >> Codecs

 

[OlegR_3CX]

@ElementalWindX
So once you adjust the codes and restart the applications, they will also load the settings and start using the new codec order.
Now if you are using a physical phones, you will also need to adjust the codec order in the User section >> IP Phone tab and then reprovision the phone :