Solved MOH Not Playing On Call Recording

[Cameron Ogden]

Hi All,

I have hit a bit of a stumbling block here, a customer of ours has MOH which plays when a call is put on hold. However when listening back to the call recording, the MOH is not played in the call recording.

This applies to either an inbound call that routes through the call queues or to an external call made by one of the extensions.

As I say when you are live on the call, the MOH plays perfectly fine, it's just when listening to the call recording that it is just silence.

Any ideas?

Thanks.

 

[Charles_3CX]

Regarding your question and observation, this is to be expected and it is by design that the Moh will not be played in call recordings.

 

[Cameron Ogden]

Thank you for your prompt response, I thought this may be the case.

Thanks for confirming.

 

[Charles_3CX]

You are welcome.