MOH Query

[Xeron]

I have an issue with my MOH. When an incoming call comes in it goes straight to my welcome message which is fine, once the message has played the call gets diverted to the Receptionist which is also fine, the caller hears the Welcome message which is fine however as soon as the Welcome message is finished the Receptionist phone starts tom ring but the caller hears MOH until the Receptionist picks up. Can that be changed so the caller hears the Welcome message then once played they just hear the ringing of the receptionist and not MOH.

 

[NicholasP_3CX]

I am assuming you are making the call in to a Queue, of which the receptionist os a logged in agent. The queue has MOH functionality. You can replace queues Music oh Hold file with a ringing tone. This will not affect the normal MOH of the system

 

[Xeron]

Thanks for your reply. The calls come into the Reception phone first then if unanswered after 15 seconds then they go into a queue. So I guess the incoming calls dont go straight into a queue.