MOH

[Alphabetic]

Good morning,

I've made a playlist that works when calls are parked.

However, when a user presses "Hold" it's playing a different MOH which I believe is being taken from the General MOH.

I've changed this to my [playlist] but it still plays the previous MOH.

Does it need time to update or is it specified elsewhere?

Phones are Yealink, default template.

 

[ChrisC_3CX]

I've changed this to my [playlist] but it still plays the previous MOH.

Where exactly did you change this? Was it under "Settings >> Music on Hold >> General MOH >> Music file 0"?


If yes, this should be enough and should work.

Also, could you let us know what version of 3CX you are running?

 

[Alphabetic]

Yeah I changed it under there.

its 18.0 (Build 307)

 

[ChrisC_3CX]

Can you try settings it to something else completely different that's not the General MOH nor a playlist? Test by making an extension to extension call and then placing the call on hold.

If it still plays the general MOH when you do this, try restarting the IVR server and then give it another go.

Note: Restarting the IVR will cause system extensions to unregister and halt particular 3CX operations temporarily so I recommend doing this during out of office hours.