MS SQL CRM integration

[AlexanderReichert]

in a customized server side CRM integration for an outbound call when will the query in CRM be started?
Before the outbound rules are applied or after the outbound rules applied?

 

[edossantos]

in a customized server side CRM integration for an outbound call when will the query in CRM be started?
Before the outbound rules are applied or after the outbound rules applied?

After outbound rules are applied, because an external line (SIP Trunk / VoIP Gateway) needs to be selected in order to trigger the engine.

 

[AlexanderReichert]

thank you for info.