Muliple SIP-Trunks and failed routing

[edvcvwwrl]

Hallo Every one ,

this is my first post here.
i have 2 Sip-Trunks from the same provider. i have problem rounting the inbound calls to the correct SIp-trunk.
can someone telle me which inbound parameter should one use to make this work?

this is what i have done sofar for both trunks



thanks

 

[NickD_3CX]

Hi!

Which provider are you using?

If it's not one of the ones in our supported list, by the time it's not working, your best course of action would be to make a Capture of an incoming call (from Dashboard --> Activity Log), then try and identify some specific value that is consistent on all incoming calls, the configure those 2 drop-downs accordingly (btw, I have a feeling the values are wrong, purely based on the selection, although I couldn't say for sure).

You can find a detailed explanation about how 3CX matches incoming calls to SIP Trunks here:
https://www.3cx.com/docs/sip-trunk-inbound-calls/

On the other hand, if it's a supported provider, let me know and we should be able to help a bit more.