Multi-Tenant incoming calls configuration

[djuhnke]

Is there a way to configure the callerID on the incoming calls so that if you have multiple DID's for multiple companies, I could at least know who is calling for which company.
For example if line 1 is DID 123-4567 for ABC company and line 2 is 345-6789 for XYZ company, when a call comes in I can see its for XYZ and know to answer that way.

Make sense?

Dan

 

[danardf]

Hi.

Yes, it's possible.
It's into the incoming route module, and set the CID name prefix.

Regards

 

[djuhnke]

Perfect. Thanks!

 

[fsanchez]

Re: Re:Multi-Tenant incoming calls configuration

Hi,

I have an accont that takes inbound calls for different companies and what i do is a route the inbound calls do different queues and set up an announcement in each queue so when the agent picks up the phone will hear a recording that tells him what queue the call belongs to. Good luck!

 

[cambonicky]

Re: Re:Multi-Tenant incoming calls configuration

what do you mean?