Multibrand Phone Queue

[Lemunda]

Hi,
Is it possible to have multiple numbers directed to a group of agents? And most important: Is it possible for the agents to see which number is being called? (on iPhone App).
Thanks in advance.

Johan

 

[Charles_3CX]

Hi

Yes, this is possible. You just have to assign the DID from the assigned DID numbers section under Office hours and choose where to direct the calls.

The iPhone app will display the name of the queue along with the caller's ID