Multichannel Call Recordings ???

[uhs-roycruse]

Is there a way in any version of 3cx to turn on multi channel call recordings such that each person in the call is recorded on a separate channel or track.

The reason I ask is ive just had a huge task of transcribing a ton of calls recently and the transcribes where comically bad especially when both parties are talking over each ohter.

The Speech to Text engine that google cloud uses supports multichannel audio where each party's audio is recorded on a separate channel which would massively help with this.

If there's no way to enable this can it be added to the feature requests list please

 

[Guillaume Bourgeois]

Is there a way in any version of 3cx to turn on multi channel call recordings such that each person in the call is recorded on a separate channel or track.

The reason I ask is ive just had a huge task of transcribing a ton of calls recently and the transcribes where comically bad especially when both parties are talking over each ohter.

The Speech to Text engine that google cloud uses supports multichannel audio where each party's audio is recorded on a separate channel which would massively help with this.

If there's no way to enable this can it be added to the feature requests list please

This isn’t possible with 3CX in its current state because 3CX doesn't support any stereo functionality. As you mentioned, it would require multi-channel support.

Maybe one day it will be available, but for now, no official announcements or confirmations have been made on this topic.

Ideas can be submitted by 3CX Partners through a dedicated forum category. You might want to search to see if the idea already exists.

If it does, vote on the idea to increase its popularity.

https://www.3cx.com/community/forums/server.73/

Alternatively, you could check with your SIP provider. Some offer this functionality directly through their platform. If that’s the case, you would have the complete call recording starting from the 3CX IVR response, not just the part of the call answered by the user after the IVR (or queue).

 

[VoIPTools]

Is there a way in any version of 3cx to turn on multi channel call recordings such that each person in the call is recorded on a separate channel or track.

The reason I ask is ive just had a huge task of transcribing a ton of calls recently and the transcribes where comically bad especially when both parties are talking over each ohter.

The Speech to Text engine that google cloud uses supports multichannel audio where each party's audio is recorded on a separate channel which would massively help with this.

If there's no way to enable this can it be added to the feature requests list please

3CX has moved to using OpenAI for transcriptions of recordings. It is a huge improvement over Google. But as mentioned by others, there is no support for multi-channel in 3CX.

We are releasing a new version of our 3CX Recording Manager tool for both V18 and V20 (Windows and Linux) that supports full voice-to-text transcriptions of recordings using OpenAI. We take the new V20 transcription features and make them even better! We are shooting for a Friday release.