Multiline TAPI with CRM System - incomming calls nit working

[m.daller]

Hi
we use work4all as our CRM system and the 3cx webclient. We have 3CX PRO.
We installed the Multiline-TAPI Plugin.
Starting calls from the CRM works.
The problem is, that the CRM doesn't respond on incomming calls because the 3CX Windows Client catches the incoming call and doesn't forward it to the CRM. We cannot find any settings to disable the 3CX windows client for incoming calls.
Any ideas how we can solve this?

 

[Rhys Haskell]

Hi
we use work4all as our CRM system and the 3cx webclient. We have 3CX PRO.
We installed the Multiline-TAPI Plugin.
Starting calls from the CRM works.
The problem is, that the CRM doesn't respond on incomming calls because the 3CX Windows Client catches the incoming call and doesn't forward it to the CRM. We cannot find any settings to disable the 3CX windows client for incoming calls.
Any ideas how we can solve this?

I believe TAPI will not working with incoming calls.